1. Information We Collect

• a. Personal Information

  • When you register for or use ICoH Ride, we may collect the following personal information:

    • Contact Information: Name, email address, phone number. Location Information: Real-time geographic location of your device for ride services.

    • Payment Information: Payment details for processing transactions, though no payment data is stored directly on our servers; payment processing is managed by a secure, third-party provider.

    • Profile Information: Profile photo, accessibility preferences, and other user-provided information to personalize services.

• b. Usage Information

  • We may collect data on how you interact with ICoH Ride, including:

    • Device Information: Device model, operating system, and unique device identifiers.

    • Log Information: Usage patterns, IP address, and app performance metrics.

• c. Aggregated and Anonymous Data

  • We may collect data that cannot be used to identify you directly. This data helps us improve app performance and services.

2. How We Use Your Information

• We use the information we collect for the following purposes:

  • To Provide and Improve Services: Ensure accurate ride booking, improve ride-matching, and enhance app features.

  • To Facilitate Payments: Process payment transactions for completed rides.

  • To Ensure Safety and Security: Monitor user interactions to provide a safe, reliable transportation experience.

  • To Personalize User Experience: Use profile information to tailor services and provide a more accessible experience.

  • To Communicate with You: Provide notifications, respond to inquiries, and send important updates regarding the app.

  • To Comply with Legal Requirements: Fulfill legal obligations and resolve disputes

3. Sharing Your Information

• We do not sell or rent your personal information to third parties. However, we may share your information under the following conditions:

  • With Service Providers: We may share information with trusted third-party providers to process payments, enable communication, and analyze
    data.

  • For Legal Compliance: We may disclose information as required by law or in response to lawful requests by public authorities, such as a court or
    government agency.

  • With Your Consent: With your explicit consent, we may share information for other purposes not described here.

4. Your Rights and Choices

• You have the following rights regarding your personal information:

  • Access and Update: You may access and update your account information within the app.

  • Delete Account: You may request to delete your account and associated personal information.

  • Opt-Out of Notifications: You can choose to disable push notifications or email communications in your account settings.

  • Please note that deleting your information may affect your ability to use certain features of ICoH Ride.

5. Security of Your Information

• We use administrative, technical, and physical safeguards to protect your information. While we strive to use best practices to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continuously update our practices to ensure
  the best possible protection.

• Face data (identity verification) - When identity verification is enabled, the app confirms, with your in-app consent, that the person using the driver account is the registered driver. A liveness check runs first: images of your face and, on supported devices, depth data are processed entirely on your device; depth data is never stored or transmitted and is discarded when the check completes. A selfie is then transmitted securely to Ondemand Apps OU, our data processor operating the app's software platform, which compares it with your reference photograph using AWS Recognition as a sub-processor. We keep face data no longer than needed and never indefinitely: the selfie is deleted automatically once verification completes, at the latest immediately upon completion or interruption of the verification session after capture; the reference photograph is kept while your driver account is active, repeated checks require an image to compare against, and is deleted within 30 days after the account closes; after each check only the pass/fail result and its date are retained, containing no face data. Face data is shared with no one except the two providers named above, solely to perform the verification; AWS processes the images transiently, does not retain them after the call completes, and does not use them to train or improve its services. Face data is never used for advertising, marketing, profiling, or analytics, and is never sold.

6. Children’s Privacy

• ICoH Ride is not intended for use by individuals under the age of 13. We do not knowingly collect information from children. If we learn that we have inadvertently gathered data from a child under 13, we will delete it promptly.

7. International Users

• If you are accessing ICoH Ride from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our app, you consent to such data transfer.

8. Changes to This Privacy Policy

• We may update this Privacy Policy periodically. Any changes will be posted on this page, with the updated date at the top. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

9. Contact Us

• If you have questions about this Privacy Policy or our data practices, please contact us at:

  • ICoH Corp

  • Email: kenyettadean@infinitycommunityofhope.org

By using ICoH Ride, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.